Despite our best efforts, power outages do occur. 恶劣天气, 交通事故, failed equipment and many other reasons can cause power interruptions. Alectra Utilities staff are highly trained and will respond at any time 24/7 to restore power.
安全 is Our First Concern:
When responding to any power outage, our first priority is safety; for the public and our employees. 当停电的时候, it is because a strategically designed protective component in the power system has functioned to cut off the supply of power to a faulted area. This action prevents further damage to equipment and isolates the supply of power to the area. Our crews are trained to respond and ensure areas are made safe prior to the re-supply of power. 视情况而定, faulted areas may be isolated by remote actions from the System Control Centre and power supply restored to other non-faulted areas.
An Orderly Process Determines Restoration Priorities:
- Ensure impacted areas are made safe. 在实现这一点之后, restoration efforts are directed to restore power to community critical locations such as hospitals, 警察, 火, 和EMS站点, and other locations such as senior’s homes, 泵站, 污水处理厂, 以及通讯中心.
- The next priority are dense neighbourhood locations where Alectra Utilities crews can restore power back to a maximum number of customers in the least amount of time.
- Crews are then directed to smaller pockets of customers and individual locations.
How Do We Know Where the 中断 are?
The Alectra Utilities Outage Management System (OMS) is an advanced software application that enables Alectra Utilities System Controllers to manage the utility's response to outages effectively and efficiently. The OMS takes real-time statuses of circuit breakers, 开关, 尤其是智能电表, to constantly provide a visualization of the status of the distribution network. It all begins with a trouble call ...
Five Ways a Trouble Call Can Be Input into the OMS to Start the Response:
- 智能电表
- Automatic circuit breaker operation on the distribution system
- Alectra Utilities System Controller (manual entry)
- Alectra Utilities 客户 Care Representative (manual entry)
- 客户 call into Alectra Utilities
Estimated Restoration Times:
Alectra Utilities makes every effort to provide accurate information when providing restoration estimates, 但这只是估计, based on initial information about a situation. Estimates are revised as reports are received from crews on site and are dependent on the availability of manpower and equipment to effect required repairs.
视情况而定, System Controllers can bypass a problem and restore power sooner than expected. 在其他情况下, the cause of the power outage may be difficult to locate or access or there may be several problems so the repair may take longer than estimated.
During severe weather and other dangerous conditions, the situation can change from moment to moment and there may be occurrences when Alectra Utilities cannot provide an estimated restoration time or update an already estimated time. We thank our customers for their understanding and patience.
